Reimagined MJE automation for close optimization with Genpact edge solution built with MS copilot for finance
Intelligent AP helpdesk enabled by GenAI
How we make the transformation real for you
Innovating together for a better future
GSK Genpact Partnership
Scaling GSK's growth with optimised GFS platform, innovative solutions, and enhanced efficiency together
18 years of strategic collaboration
Click below to see how we make the transformation real for you
Microsoft Copilot for finance enabled by Blackline
Intelligent P2P Helpdesk enabled by GenAI
Innovating together for a better future
GSK Genpact Partnership
Scaling GSK's growth with optimised GFS platform, innovative solutions, and enhanced efficiency together
18 years of strategic collaboration
for a
Innovating together
better future...
Click below to see how we make the transformation real for you
Microsoft Copilot for finance enabled by Blackline
Intelligent P2P Helpdesk enabled by GenAI
Maniacal Focus on Customer Experience and Ops excellence
- Your customer is at the heart of what we do
- Amplify and accelerate resetting the Mortgage Broker experience and one best way
- Instant and invisible yet personalized experiences for customers
- Operational Excellence - best-in class outcomes for time to decision, time to cash and first time right
“AI-First”-led Transformation approach by a trusted partner
- Holistic AI-first transformation - fusing experience, process, data and technology
- Leveraging co-pilotsto build AI Powered employees
- Value chains re-imagined through apian orchestration and automation (Blueprism/ Power ecosystem)
- Transformation is underpinned by a “we do it with you” ethos
Accelerated business outcomes, with strong commitments and skin-in-the-game
- Harness existing investments, complement and leverage teams in the right locations
- Commitment to outcomes with mutual incentives and benefits
- Variablised pricing (transaction / unit based) models to create enhanced business impact
- Build on existing transformation roadmap with committed underwritten productivity as well as conditional productivity
- Co-invest to nurture continuous innovations and driving further digital capabilities and Customer Experience
Dear GSK team,
Thank you for the opportunity to share our vision for the next-generation BPO service for GSK. We appreciate the trust in us and certainly recognise the importance of this partnership.
We have had a very successful partnership for the last 18 years. During this time, we have consistently delivered over 70% productivity improvements by driving top-quartile metrics. We have collaborated with you through numerous divestitures, acquisitions, and large-scale system implementations, all founded on a bedrock of shared values and aligned cultures.
Today, as the tech revolution accelerates at an unprecedented pace, staying at the forefront of innovation and maintaining service excellence has never been more critical in the rapidly evolving business landscape. To empower us to remain forward-thinking, bold, and ready to drive the next decade of partnership, our team has crafted a pragmatic proposal focusing on the following areas:
- Implementing an outcome-based service model under a modern commercial framework that delivers measurable business outcomes and guaranteed cost savings
- Reviewing the GFS operating model by adopting an AI-first approach to streamline processes, span of control and technology to improve GSK margins and stakeholder interactions
- Investing jointly in digital and transformation initiatives to enhance the user experience through ServiceNow and support GSK’s transition to advanced systems like S/4 HANA
- Leveraging automation and analytics to help proactively manage SG&A costs, driving operational efficiency and agility across GSK’s finance function, bringing insight to value
- Establishing a flexible, pragmatic and forward-looking governance structure to continuously adapt the partnership to ongoing technological advances, ensuring alignment with GSK’s current and future needs
As a strategic partner in bringing to life your vision of Ahead Together, you will always get me and my leadership team’s full attention, as well as the broader A Team's, to work with you.
Thank you once again for being such a great partner.
Our joint legacy is rooted in an 18-year partnership marked by innovation and excellence. Finance & Accounting is absolutely our top service line, and this is what we are known for, so it is always top of mind for us. You can be confident of the attention and experience you will receive.
We are at the cusp of innovation, and we are investing wholesomely in our Finance & Accounting service line. Together, we will continue to shape the future.
President and Chief Executive Officer, Genpact
BK Kalra
A hard reset to help serve you better
Maniacal Focus on Customer Experience and Ops excellence
- Your customer is at the heart of what we do
- Amplify and accelerate resetting the Mortgage Broker experience and one best way
- Instant and invisible yet personalized experiences for customers
- Operational Excellence - best-in class outcomes for time to decision, time to cash and first time right
“AI-First”-led Transformation approach by a trusted partner
- Holistic AI-first transformation - fusing experience, process, data and technology
- Leveraging co-pilotsto build AI Powered employees
- Value chains re-imagined through apian orchestration and automation (Blueprism/ Power ecosystem)
- Transformation is underpinned by a “we do it with you” ethos
Accelerated business outcomes, with strong commitments and skin-in-the-game
- Harness existing investments, complement and leverage teams in the right locations
- Commitment to outcomes with mutual incentives and benefits
- Variablised pricing (transaction / unit based) models to create enhanced business impact
- Build on existing transformation roadmap with committed underwritten productivity as well as conditional productivity
- Co-invest to nurture continuous innovations and driving further digital capabilities and Customer Experience
We face rapid technological change, requiring fast adaptation and strong partnerships. To support you, we are evolving to become an AI and digital-first business through its "Three-plus One" strategy to meet new challenges and deliver GSK’s desired outcomes.
“I promise GSK is our champion account having priority access to our own and partnership innovation”.
BK, CEO Genpact
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What we do as GFS matters every day to our patients
To enable GSK to get #AheadTogether we deliver best in class finance processes
Accountable for impact with clear ownership and support to succeed
Ambitious for patients to deliver what matters better and faster
Do the right thing with integrity and care because people count on us